Refund policy

RETURNS, EXCHANGES AND STORE CREDIT POLICY

We have a 21-day return window, which means you have 21 days from the date your order is marked as delivered by the carrier to request a return or exchange.

To be eligible for a return, exchange or store credit, your item must be in the same condition that you received it, unworn, unwashed and unused, with all tags and any applicable hygiene seals attached and in its original packaging. You must also provide proof of purchase, such as your order confirmation email.

All returned items are subject to inspection upon receipt. We reserve the right to reject any return, exchange or store credit request where the returned item does not comply with the requirements of this policy, including where the item shows signs of wear, use, washing, laundering, alteration, staining, odour, damage, pet hair, cosmetic residue, deodorant marks, or removal of tags or hygiene seals.

For hygiene reasons, we reserve the right to reject any return where any applicable hygiene seal has been removed, damaged or tampered with.

To initiate a return or exchange, please visit our Returns Portal and follow the prompts. Items sent back without first obtaining return authorisation will not be accepted.

In these terms, a "return" includes an exchange unless otherwise stated.

For any questions regarding returns, exchanges or store credit, please contact hello@alignapp.com.

CHANGE-OF-MIND RETURNS

For eligible change-of-mind returns, we offer:

• Exchange for another size or style, subject to availability; or

• Store credit for the value of the returned item.

Refunds to the original payment method are not provided for change-of-mind returns except where required by applicable law.

Store credit issued under this policy may only be used for future purchases and is not redeemable for cash except where required by law.

If an exchange item is unavailable, store credit will be issued in place of the exchange.

RETURN SHIPPING AND HANDLING FEE

Approved returns are subject to a return shipping and handling fee.

The applicable fee will be deducted from any store credit issued or refund payable (where applicable).

The applicable fee is:

• USD $5 per return request for customers located in the United States, Canada, United Kingdom and European Union / European Economic Area countries; and

• USD $15 per return request for customers located in all other countries.

The applicable fee applies to all approved returns, including exchanges.

The return shipping and handling fee applies once per return request, regardless of the number of items included in the return.

Any applicable shipping and handling fees are non-refundable except where required by applicable law.

A USD $15 return shipping and handling fee applies to any approved return where a refund to the original payment method is requested or issued, unless prohibited by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged or if you have received the wrong item.

Where an item is confirmed to be defective, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable consumer protection laws, which may include repair, replacement, store credit or refund.

CUSTOMS, DUTIES AND TAXES

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, import charges or similar governmental charges associated with their order.

Such charges are non-refundable and are not included in any store credit, exchange value or refund unless required by applicable law.

EXCEPTIONS / NON-RETURNABLE ITEMS

The following items are not eligible for return, exchange, store credit or refund unless required by applicable law:

• Sale, clearance, promotional and discounted items;

• Gift cards;

• Personalised or custom-made products;

• Personal care products;

• Items returned without original tags or any applicable hygiene seals;

• Items that have been worn, washed, altered or damaged after delivery; and

• Items purchased using store credit, gift cards, promotional credits or return credits.

We also do not accept returns for hazardous materials, flammable liquids, gases or any other products identified as non-returnable at the time of purchase.

SALE AND DISCOUNTED ITEMS

All sale, clearance, promotional and discounted items are final sale and are not eligible for return, exchange, store credit or refund.

This includes, without limitation:

• Items marked "Sale", "Clearance" or "Final Sale";

• Items purchased during promotional or seasonal sales;

• Items purchased using discount codes, welcome offers or promotional offers;

• Items purchased as part of discounted bundles or sets; and

• Items purchased using store credit, gift cards, promotional credits or return credits.

Nothing in this policy limits or excludes any rights or remedies that cannot be excluded under applicable consumer protection laws.

EXCHANGES

Eligible items may be exchanged for a different size or style within 21 days of the date the order is marked as delivered by the carrier, subject to stock availability.

If the requested exchange item is unavailable, store credit will be issued.

STORE CREDIT

Store credit will be issued for approved returns in accordance with this policy.

Store credit may not be transferred, redeemed for cash or refunded except where required by law.

Store credit will be calculated based on the purchase price of the returned item only. Original shipping charges, handling charges, taxes, duties and similar fees are not included in store credit unless required by applicable law. Applicable return shipping and handling fees will be deducted from the store credit issued.

RETURN REVIEW AND ABUSE PREVENTION

We aim to provide a fair and sustainable returns process for all customers.

We reserve the right to refuse, restrict or limit future returns, exchanges or store credit requests where we reasonably believe that a customer has engaged in excessive return activity, return abuse, fraudulent conduct or conduct inconsistent with the intended purpose of this policy.

Examples may include:

• Repeated purchasing and returning of products;

• Unusually high return frequency;

• Returning items showing signs of wear, use, alteration, odour or damage;

• Attempting to return items that do not satisfy the eligibility requirements of this policy; or

• Misuse of promotional offers, store credit or return privileges.

Returned items remain the customer's responsibility until received by us. We are not responsible for returns that are lost, misdirected or damaged in transit.

If a return is rejected, the item may be returned to the customer at the customer's expense. If return postage is not paid within 30 days of notification, we reserve the right to dispose of the item.

We reserve the right, where permitted by law, to refuse service, cancel orders or restrict return privileges where we reasonably determine that a customer has engaged in return abuse or misuse of our services.

EUROPEAN UNION AND EEA CONSUMERS

If you are located in the European Union or European Economic Area, you may have statutory consumer rights that apply regardless of any contrary provision in this policy.

Where applicable law grants a right of withdrawal, cancellation or refund, those rights will apply in addition to this policy.

Nothing in this policy is intended to limit, exclude or modify any mandatory consumer rights available under applicable law.

GENERAL CONSUMER RIGHTS

Nothing in this policy limits, excludes or modifies any rights or remedies that cannot be excluded under applicable consumer protection laws.

Where applicable law provides rights that are more favourable than those set out in this policy, those rights will prevail to the extent of any inconsistency.